Privacy Policy

1. Controller Information

The Website at https://my-lover.online is owned and managed by My Lover Online. For the purposes of data protection legislation, we are a controller in the processing of your personal data.

2. Personal Data

Personal data is any information relating to a natural person who is identified or identifiable directly or indirectly. Personal data that have undergone pseudonymization but can be linked to a natural person by using additional information are considered to be information about an identifiable individual and are therefore also protected. Anonymous information that does not allow anyone to identify the natural person is not subject to protection.

3. Categories of Personal Data We Process

Our Services are intended to give you the best user experience while using our proprietary AI technology for virtual companion interaction, image generation, and related features.

Personal Data of Website Visitors Without Login

If you choose to visit our Website without login, we may process information about how you use our Website and interact with our content, including the pages you visit and the referring web page from which you arrived. We process browser and operating system information, devices you use to access the Website (Mobile or Desktop) and your time zone setting. We also set cookies as described below.

Personal Data of Website Visitors With Login

If you choose to log in to our Website, we will request you to provide your email address (via Google OAuth or email/password registration) in order to keep you logged in to our Website.

Once you are logged in, in order to use our Services, we may collect and process the following information:

• The registration information you provide when creating an account, such as username, email, avatar, and password. You can correct or update this information through the "Profile" settings on the Website.
• If you sign up through your Google account, you will be directed to the Google LLC page, where you will be notified about the transmission of your personal data. Permissions to access this information are governed by Google's privacy policies and can be configured through their privacy mechanisms.
• Information on any queries or transactions you make through the Website. We partner with payment processors such as Stripe, and the payment information you provide is collected and used by them in accordance with their privacy policies. We do not have access to your full card data.
• Information you submit to the Website in the form of chat messages, character configurations, generated content, and other interactions.
• When you contact us for any reason by email or through the functionalities of the Website, we may process any information you provide us with.
• We may collect and subsequently process certain information about your browsing behaviour on the Website, such as the content you view or create, how often you use our Services and your preferences.
• We have the right to review the chat correspondence you conduct with AI only if you have reported a problem related to it in our support center.

4. Principles of Data Processing

• Legality, integrity and transparency— the collection of personal data must be within the necessary limits. Information is collected in a legal and objective manner.
• Data minimization and purpose limitation— personal data should not be used for purposes other than those for which they were collected, except with consent or as provided by law. Personal data must be kept no longer than necessary.
• Accuracy— personal data must be accurate, complete and up to date as far as is necessary for the purposes for which it is being processed.
• Confidentiality and security— personal data must be processed in such a way as to ensure an adequate level of security, including protection against unauthorized or unlawful processing and against accidental loss, destruction or damage.

5. How We Collect Personal Data

You may give us your personal data directly, for example when you register on our Website and create a user profile, ask for user support, or contact us for any reason. We may automatically collect personal data when you interact with our Website through cookies and similar technologies.

6. How We Use Your Personal Data

We process your personal data for the following purposes:

For creation or performance of a contract and/or based on your consent:

• To register your user profile on the Website and to administrate your account.
• To provide and maintain the Services.
• To allow you to use our Website, including to fulfill your requests, improve your experience of our Services and to administrate our relationship with you.
• To respond to your inquiries and to communicate with you.
• To monitor and analyze usage of the Services.
• To personalize and improve the Services.
• To communicate with you about your plans, your account or your purchases.
• To carry out analysis on an aggregated level to improve our Website.

For our legitimate interest:

• To communicate legal information to you.
• For analyzing and statistical purposes necessary to improve our Services.
• To administrate and protect our business including troubleshooting, data analysis, testing, system maintenance, user support, network security, fraud prevention, and customer services.
• For the establishment, exercise or defense of legal claims.

To comply with a legal obligation:

• To comply with applicable laws, regulations and legal and regulatory processes.
• To communicate with you about our Terms and Conditions and this Privacy Policy, notify you about changes to them.

7. With Whom We Share Your Data

We may share your personal data to the extent necessary with third-party suppliers who provide services to us. For example, we may share personal data with partners who:

• Provide the infrastructure and IT services (Cloudflare).
• Provide data storage services (Cloudflare D1, Cloudflare R2).
• Provide payment processing services (Stripe).
• Provide AI computing services for content generation.
• Provide accounting, legal and financial services.

Third-party suppliers may have access to your personal data but are only authorized to process such data strictly on our behalf and in accordance with our instructions.

We may also disclose your personal data to third parties if we reasonably believe disclosure is necessary to comply with valid legal obligations, protect our rights or property, protect against fraudulent or unlawful use of our Website and Services, or as part of potential mergers and acquisitions.

8. International Transfer of Data

We process your data using Cloudflare's global infrastructure. In the event that personal data is transferred to a destination outside your jurisdiction, we will take all reasonable necessary steps to ensure that your personal data is treated securely and in accordance with this Policy and that appropriate safeguards have been adopted to protect it. If you wish to have further information on these safeguards, please contact us using the contact information provided at the end of this Policy.

9. Protecting Your Personal Data

Safeguarding your personal data is a priority for us. Any personal data that you provide to us is stored on secure servers and we use rigorous procedures to protect against loss, misuse, unauthorized access, alteration, disclosure, or destruction. Our security measures are regularly reviewed to ensure that they remain effective. Your personal data may only be accessed by our employees, agents, contractors and other third parties who need to access it and are bound by a duty of confidentiality. Although we work hard to protect your personal data, we cannot guarantee that our safeguards will prevent every unauthorized attempt to access, use or disclose personal data.

10. Children's Privacy

Our Website and Services are not intended for children under the age of 18, and we do not knowingly collect personal information from children under 18. If we learn that we have collected personal information of a child under 18, we will take steps to delete such information from our systems as soon as possible.

11. Data Retention Periods

We only keep your personal data for as long as necessary for the fulfilment of the purposes described above, after which we will securely delete or anonymize it so that it can no longer be associated with you. When we decide how long we will keep your personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, why we need it, and any relevant legal requirements. We do regular status checks to review when personal data needs to be deleted.

12. Privacy Rights

Depending on your jurisdiction, you may have the following data protection rights:

• Right to access — you have the right to obtain confirmation as to whether personal data concerning you is being processed, and to request a copy of your personal data.
• Right to rectification — you have the right to ask us to correct incomplete or inaccurate information about you.
• Right to erasure — under certain circumstances, you can ask us to erase or delete all or some of your personal data.
• Right to restriction of processing — you have the right to request that we restrict the processing of your personal data.
• Right to object to processing — you have the right to object, on grounds relating to your particular situation, to such processing.
• Right to withdraw consent — if our processing is based on your consent, you have the right to withdraw such consent at any time.
• Right to data portability — you have the right to request that we provide you with your personal data in a machine-readable format.
• Right to lodge a complaint — you have the right to file a complaint with a supervisory authority.

Please contact us using the contact details provided below to make a request. We will use commercially reasonable efforts to respond to your request within 30 days of receiving such request.

13. Changes to This Policy

Our Policy may change from time to time. Therefore, you should review the latest version of this policy on a regular basis. We will post any Policy changes on this page and, if the changes are significant, we will provide you with a more prominent notice such as an email notification. If we change this Policy in a way that will affect how we use your personal data, we will advise you of the choices you may have as a result of those changes.

14. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your privacy when visiting the Website, please send us a detailed message to admin@my-lover.online. We will make every effort to resolve your concerns.