Chargeback & Fraud Mitigation Policy
Last updated: April 20, 2026
Chargeback Prevention
We take proactive measures to prevent chargebacks and minimize fraudulent activities. These measures include: Authentication through robust identity verification processes, advanced security technologies and encryption protocols, and real-time monitoring and analysis of user activities.
Chargeback Disputes
In the event that a chargeback is initiated by a user, we will conduct a thorough investigation, communicate with the user to gather additional information, determine the appropriate course of action based on available evidence, and the user may be liable for any associated chargeback fees if the chargeback is found to be fraudulent or unsubstantiated.
Fraudulent Activity and Account Termination
We have a zero-tolerance policy towards fraudulent activities on our platform. If a user is found to be engaging in fraudulent behavior, including but not limited to chargeback abuse, identity theft, or unauthorized use of financial information, we reserve the right to take immediate action, including account suspension or termination.
User Responsibility
We expect users to act responsibly and adhere to our terms and conditions. Users should ensure the accuracy and integrity of their provided information, use the platform in accordance with applicable laws and regulations, and report any suspicious activities or potential fraud to our support team.
Changes to this Policy
We reserve the right to update or modify this Chargeback & Fraud Mitigation Policy from time to time. Any changes will be effective immediately upon posting the updated policy on our website.
Contact Us
If you have any questions or require further clarification, please contact our support team at admin@my-lover.online.